We currently do not support returns or modifications to placed orders due to the fact that the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for its costs.

Color consistency
Our supplier uses the same print machines, paper types, and work processes at their print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee. In addition, when printed, the Products may vary from the displayed on-screen, such as due to how computers display colors. Such deviation between on-screen and physical Products that are not due to printing errors shall not be deemed a defect.
 

Defective or damaged products

If there are defects discovered to the delivered Products, such as damage, errors in the number or quantity or in the lack of quality such as misprinted items, please provide:

• A description of the problem and, if possible, details about how the order was packaged.

• Pictures of the damaged order item(s) and its packaging

If we do not receive a complaint in writing within 7 days after receipt, we shall have no liability for any defect.
If we agree that there is a defect not due to the carrier of a non-tracked delivery, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products. The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (including the End Customer) by law.

Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

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Rejected by the Recipient
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed
If you are not able to receive your order at your address, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs). 
 

Refund
We'd much rather fix any problems and send a replacement order to make sure you are happy with your order.  If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

• the supply of goods that are made to the consumer's specifications or are clearly personalized;

• sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, Therefore Stories Designs reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.